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Telecomm Experience / Computer Skills: Circuit design / provisioning experience. ASR
ordering through QWEST, SPRINT, BELLSOUTH, VERIZON, SWBT. ASR, PSR,
DLR, FOC, SLA, OCD, knowledge. USRP, TIRKS, SOTS, BMP, TSNOW, POCITS, ADS, NISE, ACMS, METASOLVE, GRANITE, MRIFT, NOVA-RAN,
TRIFECTA, BORG, LMS, ECO, CLARIFY, INFO, OVALS / PRIME ACESSS, NPA/NNX, WOT
(Web Order Tool) - NC/NCI Code knowledge. Network Telco Experience, VOIP,
Leased lines, Internet lines, GIG-E, ETTCS, OC3 - OC48 (SONET) DS3, DS1,
DS0, ADSL, ISDN, DVA, BRI, PRI, DSL, PVL, and IPVL. Frame Relay
Networking, Cisco Hardware, RAN, ALU, IP Protocol and WAN/LAN Networking
Concepts. RF Engineering Principles, Knowledge of Standard Wireless
Network Architecture, LTE, UMTS, GSM. Microsoft® Office 2007 Suite, Microsoft®
Office 2010 Suite, Microsoft® Outlook, Microsoft® SharePoint, Microsoft®
Project, Microsoft® Visio, Lotus Notes, Microsoft® Windows 7, Microsoft®
Windows XP, Microsoft® Vista, Mac OSX 10.
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Independent Computer Network Consultant, - Oct
2012 to Present.
Experience
in computer network design and analysis. Installation, upgrade and
maintenance services for Wireless Local Area Networks Services also web
design and network consultation design, Install or upgrade to wireless LAN.
Design and install Networks (LAN. Upgrading hard drives memory and,
installing software and OS systems,Virus removal. Design, development and
maintenance of websites, other Network consultation services.
AT&T Services, Chicago, IL. – Specialist-Network Control - Sept 2011 to Sept 2012
Collaborated with the business to define scope of
initiative, deliver on project goals, manage expectations and ensure
business deliverables are met. Placed orders via Universal Service
Request Platform (USRP) - AT&T’s web based ordering system supporting
ordering and status tracking of Private Line Data Services. Processed ASR's
Access Service Requests for all New, Moves, Adds, Changes and Disconnect
projects. Provided Firm Order Confirmations (FOC's) and Design Layout
Records (DLR's) and completed ASR process. Maintained Excel
spreadsheets that coordinated the installation and Provisioning schedule
for each customer site in conjunction with Project Managers including the
data gathering process, and the details of the specific projects being
implemented or disconnected. Managed timeline, scope and resources
for large technical projects of high complexity from inception to
implementation. Interfaced with personnel internal and external to
support and implement production systems or business solutions. Jeopardy
mitigation, escalation & expedite management, query systems (SOTS, ADS,
ACMS,) for critical dates, and updated status notes. Scheduling and
project kick off and status meetings on a regular basis. Overall Purpose:
Provided strong experience in circuit design and/or provisioning activities
supporting timely circuit ordering and installation.
AT&T Mobility, Hoffman Estates, IL.
– Principal-Network Planning
Engineer - Radio Access Network - Dec 2010 to Apr 2011.
Evaluated market coverage needs and bandwidth
requirements through model development and program monitoring for cell
sites throughout 5 regions and markets. Prepared the analysis of the
short-term or long-term capacity needs for wireless and wire line infrastructure.
Interfaced with Project managers, and Internal teams to develop
implementation strategies for specific technology applications.
Worked cross-functionally to determine future business and customer
technology needs, researched designed, and evaluated new/advanced
technologies for feasibility and inclusion within strategic business
objectives. Developed models for forecasting, capital planning, and efficient
capital allocation. Track and monitor trends and developments in
specific technologies LTE, UMTS, GSM. Created deliverables such as
management reports, 3 Year Plans, Plans of Record, and Serving Plans
created via Excel Spreadsheets. Network system, equipment and architecture
experience including planning, forecasting, and technology evolution.
Tellabs Customer Training Organization, Naperville, IL. – Product
Training Coordinator, Oct 2009 to May 2010.
Identified, developed, managed and continuously improved
common processes for all support and administrative activities.
Supported all administrative activities associated with the Product
Training employees globally and external customers, which included:
Scheduling instructor and facilities Procuring and assembling course
materials, equipment and classrooms, Registering and tracking participants,
Program evaluations Scheduling onsite training. Designed reports that
track department metrics. Managed the Computerized Learning
Management System (SAP and Learning Management System-LMS) which integrates
the following files for all Tellabs employees, which included: Individual
transcripts Curriculum Schedules and registration Division and department
reports/records, Product Training Services department Statistics
Budget/expense tracking via SAP and Excel. Contacted vendors,
consultants, and customers to organize training events and instructional
materials. Interfaced directly with customers regarding
administrative and technical support for classroom and onsite
initiatives. Prepared monthly-consolidated courses scheduled in
conjunction with functional leaders within Product Training Services.
Developed and managed systems to monitors invoices for courses, services,
supply. Managed department vendor files, keeping current with contract,
invoices, etc. Provided professional and personal assistance to customers
in answering inquiries, locating information and interpreting resource
catalogs.
AT&T Long Distance, Rosemont, IL. Network Services, Support /
Provisioner - Jan 2007 to Dec 2008.
Network Telco experience, ensured that all details of
the AT&T, Managed Service Offer were developed and executed. Placed
orders with various service providers via ASR's Access Service Requests,
fax or electronic systems for all New, Moves, Adds, Changes and Disconnects.
Managed service providers for timely documentation, including acceptance of
orders Firm Order Confirmations (FOC’s) and Design Layout Records (DLR's)
and completed ASR process. Escalated circuit orders through management
levels where appropriate. Daily contact with both internal and external
customers regarding status of orders via system updates, email,
phone. Maintained Excel spreadsheets that coordinated the
installation and Provisioning schedule for each customer site in
conjunction with Project Managers including the data gathering process, and
the details of the specific projects being implemented or disconnected.
Managed weekly status reports to all external customers. Managed all
ordered services through acceptance of service. Managed all documentation
back to customers regarding installation / disconnection of their ordered
Service. Responsibilities included Provisioning and Maintenance, PVL, IPVL,
OC3 - OC48 (SONET) DS3, DS1, DS0, and other circuits to residential and
business customers throughout the US and International sites. Customer
Orders included Private Line services, Frame Relay, ATM, dedicated Switched
Voice access, and ensured these activities were properly executed and all
appropriate technical parameters are met for customer turn-up, acceptance
and service restoral when required. Processed and submitted Access
Service Request forms in METASOLVE – ECO - PRIME ACCESS, also through
various Local Exchange Carrier’s QWEST, SPRINT, BELLSOUTH, VERIZON, TELMEX
GUI’s. Processed circuit orders and Re-designed customer and network
circuit configurations. Provided mentoring and training of new team
members.
Cardinal Health, McGaw Park, IL. Corporate Voice Services -
Telecomm Administrator - July 2006 to Jan 2007.
Processed corporate accounts with wireless/cellular
vendors, and working separation cases in the CLARIFY database to retrieve
equipment from employees that have separated from the company. Access
Database and Excel spreadsheet work included – Entering information from
the packing slips/orders for cellular equipment Consolidating Cingular, and
T-Mobile into one account, under one contract. Developed guidelines
to met projects on time and establish turn around times for vendors.
Processed orders online to disconnect, Blackberry’s, cell phones, and
pagers that are retuned to the equipment depot. Maintained Clarify
database with the most current information related to each individual case
notating, and closing cases appropriately.
SBC Long Distance, Rosemont, IL. Network Services Manager / Provisioner Dec 2003 to
June 2005.
Ensured that all details of the Managed Service Offer
were developed and executed. Processed ASR's Access Service Requests for
all new, Moves, Adds, Changes and Disconnect projects through METASOLVE - ECO
- PRIME ACCESS. Managed service providers for timely documentation,
including acceptance of orders Firm Order Confirmations (FOC’s) and Design Layout
Records (DLR's) and completed ASR process. Provisioned initial
network installation and migration of wide area networks and local area
networks which Included CSU/DSU assist testing. Prepared the
installation and Provisioning schedule for each customer site in
conjunction with Project Managers including the data gathering process, and
the details of the specific projects being implemented.
AT&T Global Network Services, Schaumburg, IL. Network Services - Project
Coordinator. Jan 2000 to May 2003.
Performed maintenance of daily network operations by
utilizing various configuration tools. Coordinated and scheduled the
order, delivery and installation of AT&T and vendor provided hardware, and
circuits in conjunction with Project Managers, Router Configuration
Technicians, Network designers, Hardware Provisioning, Customer Site
Installations (CSI), Telecom Technicians, and Project coordinator to ensure
process flow and project deadlines were met. Processed ASR's Access Service
Requests for all New, Moves, Adds, Changes and Disconnect projects through
INFO database. Managed service providers for timely documentation,
including acceptance of orders Firm Order Confirmations (FOC’s) and Design Layout
Records (DLR's) and completed ASR process.
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